Returns Policy

What is our returns policy?

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our website, then please call us on +44 (0)1872 279583 within 14 days of receiving your order and we will be happy to arrange a refund or exchange. Products purchased in store can be returned back to the store, with proof of purchase within 14 days for a refund or exchange.

How do I return a product to you?

Please contact our friendly Customer Centre team on+44 (0)1872 279583 who would be happy to assist you further.

How do I return a product to you purchased in an Aqua Skincare store?

Products purchased in store can be returned back to the store, with proof of purchase, within 14 days for a refund or exchange.

How do I cancel my order?

You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. You can also cancel your order at any time prior to the order being processed. Please be aware that orders are usually processed on the same day that they are received. Please call our customer centre on+44 (0)1872 279583 or email beauty@aquaskincare.co.uk with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please call our customer centre on+44 (0)1872 279583 or email beauty@aquaskincare.co.uk   with your name, address and order reference number.